REPORTING MAINTENANCE

MOVING OUT OF A RENTAL PROPERTY

ROUTINE INSPECTION

HOW TO TROUBLESHOOT

AND MAINTAIN YOUR DISHWASHER

HOW TO EFFECTIVELY CLEAN YOUR SHOWER

Step 1 - Gather your supplies:

Before you start, gather your cleaning supplies: a mild detergent or shower cleaner, baking soda, white vinegar, a sponge or scrub brush, a squeegee, and a microfiber cloth. Having everything ready will make the process more efficient.

Step 2 - Remove items from the shower:

Take out any items from the shower, such as soap dishes, shampoo bottles, and any other accessories. This will give you clear access to all surfaces that need cleaning.

Step 3 - Rinse the shower surfaces:

Start by rinsing the shower walls and floor with warm water. This helps to loosen and remove any loose dirt or soap scum, making it easier to clean the surfaces thoroughly.

Step 4 - Clean the shower walls:

Apply a mild detergent or shower cleaner to the walls. For grout or tile surfaces, sprinkle some baking soda on the sponge or scrub brush for added cleaning power. Scrub the walls in a circular motion, paying extra attention to areas with soap scum or mildew. Rinse thoroughly with warm water.

Step 5 - Clean the shower floor:

Apply your cleaner to the shower floor, and use a sponge or brush to scrub away any grime or buildup. For stubborn stains or soap scum, sprinkle baking soda directly on the floor and scrub with your brush. Rinse the floor with warm water, ensuring all cleaning products are washed away.

Step 6 - Clean the shower doors or curtain:

For glass shower doors, use a glass cleaner or a mixture of equal parts water and white vinegar. Spray the solution onto the doors and wipe with a microfiber cloth or squeegee to remove water spots and soap scum. For fabric shower curtains, wash according to the manufacturer’s instructions, or replace if necessary.

Step 7 - Clean the shower fixtures:

Wipe down the showerhead, faucet handles, and other fixtures with a damp cloth. For hard water stains, you can use a mixture of equal parts vinegar and water. Soak a cloth in the solution, wrap it around the fixtures, and let it sit for about 15 minutes before wiping it clean.

Step 8 - Dry the shower:

Use a squeegee or dry towel to remove excess water from the shower walls, floor, and doors. This helps to prevent water spots and mildew buildup. Ensure everything is completely dry before putting items back in the shower.

Step 9 - Regular maintenance tips:

To keep your shower looking great between deep cleans, rinse the surfaces after each use and wipe down the glass and fixtures with a squeegee. Regularly clean your shower to prevent soap scum and mildew from building up.

HOW TO CHANGE YOUR SMOKE ALARM BATTERY

Step 1 - Understanding your smoke alarm:

If your smoke alarm starts chirping, it’s usually a sign that the backup battery is low.

Step 2 - Safety first:

If you have a battery operated smoke alarm, make sure you have a fresh 9-volt battery or the specific type recommended by the manufacturer. If you need to use a ladder, ensure it’s stable and placed on a flat surface. Always follow the safety guidelines when working at height.

Step 3 - Locate the smoke alarm:

Find the smoke alarm that’s chirping or due for a battery change. Unclip the smoke alarm from the ceiling. Most smoke alarms have a small door or panel that covers the battery compartment at the rear of the alarm. You can usually open this by sliding or gently prying it open with your fingers.

Step 4 - Replace the battery:

Once the compartment is open, carefully remove the old battery. Insert the new battery, ensuring the positive and negative terminals align with the markings inside the compartment. Once the battery is in place, close the battery compartment door securely.

Step 6 - Test the smoke alarm:

After replacing the battery, press the test button on the smoke alarm to ensure it’s working properly. You should hear a loud beep, which indicates that the alarm is functioning correctly. Re-fit the battery back into the ceiling bracket.

Step 7 - Silencing a chirping smoke alarm:

If your smoke alarm is chirping, replacing the battery should stop the noise. If it continues to chirp after replacing the battery, double-check that the battery is installed correctly and that the compartment is fully closed. Some alarms may require a reset—this can usually be done by pressing and holding the test button for a few seconds.

Step 8 - Regular maintenance:

To keep your smoke alarms in top condition, test them monthly and replace the battery every six to twelve months, or as recommended by the manufacturer. Regular maintenance ensures your smoke alarms are ready to protect you and your family in case of a fire. 

If you’re unable to stop the chirping or if the alarm doesn’t work even after replacing the battery, contact your property manager via TAPI Maintenance System.

HOW TO SAFELY REMOVE A 3M HOOK

Step 1 - Gather your supplies:

Before you begin, make sure you have everything you need. For this task, you’ll only need the original 3M adhesive hook and possibly a hairdryer if the hook has been up for a long time or if you’re concerned about the adhesive being too strong.

Step 2 - Check the hook:

Take a moment to check the condition of the hook and its surroundings. Ensure the area around the hook is clean and dry. If the hook has been on the wall for an extended period, you might want to use a hairdryer to gently warm the adhesive, making it easier to remove.

Step 3 - Remove the hook:

To remove the hook, start by holding the base of the hook gently against the wall with one hand. With your other hand, locate the adhesive strip tab at the bottom of the hook. Slowly pull the tab straight down, stretching it parallel to the wall. Pulling the tab downwards, rather than outwards, ensures that the adhesive releases cleanly without damaging the paint or wall surface.

If the adhesive is not coming off easily or if the strip breaks, use a hairdryer on a low heat setting to warm up the adhesive for about 20-30 seconds. This will soften the adhesive and make it easier to remove. After warming, try pulling the tab again.

Step 4 - Clean the surface:

Once the hook is removed, check the wall for any remaining adhesive residue. If there’s any sticky residue left, gently rub it off with your fingers or use a soft cloth with a bit of mild soap and water. Avoid using harsh chemicals that could damage the paint.

Step 5 - Inspect the wall:

After removing the hook and cleaning the area, inspect the wall to ensure no damage has been done. If the paint has lifted or there’s minor damage, take note and inform your property manager. It’s better to address any small issues sooner rather than later.

HOW TO CLEAN AND MAINTAIN WINDOW TRACKS

Step 1 - Gather your supplies:

Before you begin, make sure you have the right supplies on hand. You’ll need a vacuum cleaner with a crevice tool, a small brush (like an old toothbrush), warm soapy water, a soft cloth, and a dry towel. If you have any stubborn dirt, you might also want to grab a plastic scraper or a butter knife wrapped in a cloth.

Step 2 - Open the window:

Start by opening the window fully to expose the tracks. If your windows are particularly dirty, it’s a good idea to put down a towel or cloth on the floor beneath the window to catch any debris that might fall during cleaning.

Step 3 - Vacuum the tracks:

Use your vacuum cleaner’s crevice tool to remove loose dirt, dust, and debris from the window tracks. This step makes the deeper cleaning process easier and prevents any dirt from getting spread around.

Step 4 - Scrub the tracks:

Next, dip your small brush into warm, soapy water and scrub the window tracks thoroughly. Focus on the corners and any areas where dirt tends to accumulate. If you encounter stubborn grime, use the plastic scraper or butter knife wrapped in a cloth to gently loosen it.

Step 5 - Wipe down the tracks:

Once you’ve scrubbed the tracks, use a damp cloth to wipe away the loosened dirt and soap residue. For best results, rinse the cloth frequently in clean water as you go.

Step 6 - Dry the tracks:

After cleaning, it’s important to dry the tracks completely to prevent rust or mould. Use a dry towel to absorb any remaining moisture, making sure to get into all the nooks and crannies.

Step 7 - Maintain your window tracks:

To keep your window tracks in good condition, consider applying a small amount of lubricant, like silicone spray, to the tracks. This will help your windows slide smoothly and reduce wear and tear. Be sure to use a lubricant that’s safe for use on window tracks and won’t attract dirt.

Step 8 - Regular maintenance:

To avoid heavy buildups, clean your window tracks every few months. Regular maintenance not only keeps your windows functioning smoothly but also prolongs their lifespan and enhances the overall look of your home.

HOW TO CLEAN YOUR AIR CONDITIONER FILTER

Why clean your air conditioner filters?

Before we start, let’s talk about why it’s important to clean your air conditioner filters. Over time, dust, dirt, and debris can build up in the filters, reducing the airflow and forcing your air conditioner to work harder. This not only increases energy usage but can also shorten the lifespan of the unit. Clean filters help your air conditioner run smoothly, improve air quality, and keep your home comfortable.

Step 1 - Turn off the air conditioner:

Safety first! Before you start cleaning, make sure to turn off your air conditioner completely. You don’t want the unit running while you’re handling the filters.

Step 2 - Locate and remove the filters:

Next, locate the air filters. These are usually found behind the front cover of the indoor unit. Gently lift or slide open the cover to access the filters. Carefully remove the filters from the unit. They might be slightly dusty, so it’s a good idea to have a trash bag or cloth nearby to catch any loose dirt.

Step 3 - Clean the filters:

Once you’ve removed the filters, it’s time to clean them. Start by using a vacuum cleaner with a brush attachment to remove loose dust and debris. This should take care of the majority of the dirt.

For a deeper clean, take the filters to your sink or bathtub and rinse them under lukewarm water. Use a soft brush or sponge to gently scrub away any stubborn dirt. Avoid using hot water, as it can damage the filters. If your filters are especially dirty, you can use a mild detergent to help break down the grime. After washing, rinse thoroughly to ensure all soap is removed.

Step 4 - Let the filters dry completely:

After cleaning, allow the filters to dry completely before reinstalling them. It’s important not to put them back in the air conditioner while they’re still wet, as this can cause mould or damage to the unit. You can let them air dry naturally or use a towel to gently pat them dry.

Step 5 - Reinstall the filters:

Once the filters are completely dry, it’s time to put them back in the unit. Simply slide or place the filters back into their original position and close the front cover. Make sure the cover is securely in place.

Step 6 - Turn the air conditioner back on:

Now that your filters are clean and back in place, you can turn the air conditioner back on. You should notice improved airflow and cooling efficiency right away.

How often to clean your filters:

For optimal performance, it’s a good idea to clean your air conditioner filters every 1-2 months, depending on how often you use the unit. During peak seasons, like summer, you might want to clean them more frequently.

HOW TO SAFELY ADDRESS MOULD

Step 1 - Understand the cause of condensation:

Condensation occurs when warm, moist air comes into contact with cooler surfaces like windows, walls, or ceilings. Over time, this moisture can lead to the growth of mould, which thrives in damp environments. To effectively address mould, it’s important to first control condensation in your home.

Step 2 - Reduce moisture and improve ventilation:

Three tips to minimise condensation and prevent mould are:

• Ensure your home is well-ventilated. Open windows regularly to allow fresh air to circulate, especially in rooms where moisture is common, such as bathrooms and kitchens. Using exhaust fans while cooking or showering can also help.
• Avoid drying clothes indoors, as this can release a significant amount of moisture into the air. If you must dry clothes inside, use a well-ventilated area or a clothes dryer that vents outside.
• Maintain a consistent indoor temperature to reduce condensation. Using a dehumidifier can also help control humidity levels, especially in colder months.

Step 3 - Addressing visible mould safely:

If you spot mould in your home, it’s important to clean it promptly and safely.

Before cleaning mould, wear protective gloves, a mask, and goggles to avoid direct contact with mould spores.

Use a solution of water and mild detergent, or a vinegar-based cleaner, to clean small patches of mould. Avoid using bleach, as it can be harsh and doesn’t always penetrate porous surfaces to remove the mould completely.

Dampen a cloth with your cleaning solution and gently wipe the affected areas. Avoid scrubbing, as this can release mould spores into the air. After cleaning, dry the area thoroughly to prevent the mould from returning.

Step 4 - Preventing future mould growth:

To prevent mould from reappearing, ensure surfaces are kept dry, particularly in areas prone to moisture, such as bathrooms, kitchens, and around windows. Wipe down wet surfaces immediately after use.

Regularly check for leaks in plumbing or around windows. If you notice any leaks, report them to your property manager immediately.

Use absorbent materials like towels to wipe away condensation on windows and sills in the morning. Keeping lids on pots while cooking and covering aquariums can also help reduce moisture.

Step 5 - When to contact your property manager:

If you’re dealing with a significant mould issue, notice any black mould or notice mould returning after cleaning, it’s important to contact your property manager right away. Mould can indicate underlying issues like leaks or structural problems that need professional attention. Don’t hesitate to report any persistent dampness or mould growth so it can be addressed before it becomes a larger problem.

DOMESTIC VIOLENCE SUPPORT

Unfortunately domestic and family violence is on the rise with most incidents taking place at home. With about third of our population renting, it’s crucial to highlight your rights as a tenant to ensure your safety.

Your rights and responsibilities as a tenant:

If you or your dependent child are victims of domestic and family violence, you can end your tenancy immediately.

Depending on the legislation in your state, you may be asked to submit a specific Termination Notice and relevant supporting evidence. Please reach out to your property manager or tenancy advocacy service for guidance.

Where to go for support:

If you or your children are in immediate danger, please dial 000.

1800RESPECT - 1800 737 732

White Ribbon Australia

Australian Red Cross

Ask Izzy

Men’s Referral Service

Pets:

In an unfortunate situation where you are unable to take your pet(s) with you when leaving due to domestic or family violence, please get in touch with RSPCA (they provide assistance to house and care for pets of owners experiencing DV), Paws and recover or Lucy’s project.